Abstract 摘要: The managers of the three skills: technical skills, interpersonal skills, conceptual skills. Interpersonal skills managers need to master the basic skills. Management process is to play a variety of functions through a fully mobilize the enthusiasm of people to improve the effectiveness of institutions to achieve the common goal of business process. To communicate a certain sense, that is the essence of management. Management can not do without communication, and communication permeate all aspects of the management.

 

Key words 關鍵詞: management, communication.

 

1. Management 管理

From Taylor's scientific management theories put forward to today's management sector, the school's branch everywhere. 100 years time, people are constantly exploring and the pursuit of trying to make the management embarked on a formal unification of the road.
 

1.1 Definition of Management 管理的定義

That is the question of what management is. From a professional point of view, management is in a particular environment, the organization with the resources available to the organic planning, organizing, motivation, leadership and control in order to achieve the established objectives of the process. The objection of the management is the organization's resources, including human resources material resources, capital, technology and information. The basic objection is human. You can see the importance of person to manage. From the philosophical point of view, management is the subject through the object to achieve its purpose of an activity. Here also emphasized the human role. The role of people is reflected in this? It is power of words.

 

1.2 The five basic functions of management 管理的五個基本功能

Planning, organizing, motivating, decision-making and control. Only under the action of the human, can only be reflected in management.What People rely on to realize this effect? Of course, is communication. In my view, management is coordinated with your subordinates and let him do what they do best is also a favorite work. The planning and decision-making allocated to each corresponding to the grass-roots decision-making staff, so that people who are best at this kind of work to resolve this problem. The manager should do is to stimulate and control. This is reflected in the communication.

 

2. Communication 溝通

2.1 The meaning of communication: 溝通的意義

It is two to be connected. We are talking about communication is the exchange of ideas between people, is the information conveyed by one person to another, and gradually widespread process. Communication is also the member of an organization linked to achieve common goals. There is no communication, there is no management.

 

2.2 Communication is an art. 溝通是一門藝術

Communication is the interpersonal coordination, interpersonal relationships are the highest level of interpersonal communication. The art of communication is that it is not lies in the theory, but actions. Master good communication skills, is equivalent to find a shortcut to success. About interpersonal, There are three basic principles:

 

2.2.1 Don’t criticize, condemn or complain;

 

2.2.2 Give honest and sincere appreciation.

 

2.2.3 Arouse in the other person on eager want.

 

These are the interpersonal relationships of the three basic principles. Dell. Carnegie generation before four or five decades in the 20th century, there is no one on the interpersonal aspects of the book. University of Chicago, and youth associations schools in the 20th century 20s  cost 25,000 USD examine what actually do adults care about. Survey shows that they are most concerned about issues is health, followed by interpersonal problems.

 

2.3 The purpose of communication. 管理的目的

In my view, the purpose of communication is to make the communication between the parties in achieving harmony, so that all barriers disappear, and thus be able to work together.

 

3. The management of communication. 溝通管理

There is only one way to win the debate, it is to avoid the debate. The communication focuses on the management of Harmony, after all, when two people are yelling, when, they had no communication at all. There is only noise and vibration

 

3.1Manager’s communication. 交流管理

 Communication between managers is how to make others agree with you sincerely, so your opinion can be issued and to be fully implemented. In Mintzberg's description for the leader mentioned that the leader responsible for stimulating the mobilization of subordinates, is responsible for staffing, training and exchanges. Activities are characterized by lower participation in all activities. All managers have a leadership role. Managers should be reasonable to use their own power, not because of the hands of the right to create conflicts with subordinates. The real managers get results through others.

 

According to the circumstances under which a person's temper to speculate how much this person's gas and achievements will be .Try to find common ground. The most effective one can effectively avoid the principles of conflict is this: think twice before they act.

 

3.2 Executives communication. 高級管理

 Communication between the actors is how to let others like you. Leaders like to let you carry out its mandate; colleagues prefer to have your help. Therefore, the implementation of communication aimed at those who get to make friends with themselves and the organization integrated. In many cases,  not because of technology and attitude have been pushed out of the organization, but because of a poor person's interpersonal relationships. No managers want their subordinates who do not united. How do I allow ourselves to be someone else like this? Sincere concern for others. Smile, makes you feel good. But also to people who do not smile, smile, because they need a smile. If your surroundings are harmonious,

You will find your work easily.

 

3.3 Up and Down, parallel communication. 平行管理

Upward communication refers to the frontline workers and management decision-making carried out by the exchange of information, the advantage is you can give employees access to a certain degree of psychological satisfied. Downward communication allows employees informed of management's intentions, to increase the organization's cohesion. The level of communication is a considerable level of organization of information between individuals and groups exchange and transfer. In modern organizations there is often a wall, blocking the communication between the upper and lower levels. If the communication channels are blocked, it will affect the normal operation of the organization, thereby affecting its performance. But as long as someone is willing to break down this barrier, in good faith will be indoctrination comes.

 

In today's organizations are more likely to form an informal organization, acquaintances culture is the mainstream corporate culture, and equal exchange of probably only in fully democratic organization to appear. 

 

4. Conclusion 結論

Management is a science of communication, who can really master this technique can be well coordinated in all aspects of the relationship, so that they have been welcomed in all aspects of communication is not very abstruse science. Anyone who dares action, very simple. Each time communication, have set a goal to communicate the process is the continuous process of approaching to the target, only the target has been met, and communication be considered an end.